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Frequently asked questions
Everything you need to know before your visit.
General Questions
What types of services do you offer?
We specialize in holistic hair and scalp care, including head spa treatments, hair restoration, and styling services. Visit our Services page for the full menu.
Do you accept walk-ins?
Our services are by appointment only to ensure each client receives personalized care.
How do I book an appointment?
You can book online through our Booking page or contact us directly for assistance.
Location and Accessibility
Where are you located?
We are conveniently located in Rosedale, MD at 8815 Pulaski Hwy Ste #107. Our salon suite offers a private, tranquil environment designed to provide a relaxing and luxurious experience.
Is parking available?
Yes, there is ample parking in the lot located directly in front of Phenix Salon Suites.
Is the salon accessible for clients with mobility needs?
Yes, the building is flat, single-level, and equipped with handicap parking and accessible entrances. If you require additional assistance, please let us know in advance so we can ensure your visit is as smooth as possible.
Before Your Appointment
What should I bring to my appointment?
Just yourself! If you have specific concerns, feel free to bring any photos or examples that inspire you.
Can I bring a guest with me?
Due to the size of our salon suite, we can only accommodate one guest if necessary.
What should I wear?
Please avoid wearing clothing you are concerned about damaging with hair products or color. While we take care to prevent spills, we are not liable for any incidents.
Services and Policies
What is the New Client Retreat?
This is our signature service designed to assess and rejuvenate your scalp and hair, setting the foundation for your holistic hair health journey. It includes a consultation, treatment, and follow-up appointment.
Can I bring a guest with me?
A luxurious, multi-step treatment focused on cleansing, hydrating, and rejuvenating your scalp and hair for long-term health and relaxation.
Do you have a cancellation policy?
Yes, cancellations must be made at least 48 hours in advance. Deposits are non-refundable and non-transferable. Late cancellations or no-shows may result in additional fees.
Hair Loss and Trichology
What is trichology?
Trichology is the scientific study of hair and scalp health. Our services integrate trichology principles to promote long-term wellness.
Do you have experience with conditions like psoriasis, seborrheic dermatitis, and other scalp issues?
Yes, we have experience working with clients who have scalp conditions such as psoriasis, seborrheic dermatitis, eczema, and more. While we cannot provide medical treatments, our holistic services can complement your care plan by improving scalp health, reducing buildup, and supporting overall wellness.
Can I still receive services if I have a scalp condition?
Absolutely! We welcome clients with scalp conditions and tailor our treatments to suit your needs. However, we recommend consulting your dermatologist or healthcare provider before booking to ensure our services align with your existing treatment plan.
Can you treat hair loss?
While we do not treat medical conditions, our services can address factors like dryness, damage, excessive oil production, and scalp buildup that may contribute to hair loss. For advanced concerns, we recommend starting with a consultation to determine the best path forward.
Loyalty and Gift Cards
Do you have a loyalty program?
Yes! Join our program to earn points for free services, exclusive discounts, and special event invitations.
Do you offer gift cards?
Absolutely! You can purchase gift cards online here. They make a great gift for any occasion.
Additional Information
Can I book a consultation without a treatment?
Yes, we offer two options for consultations:
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Free 15-Minute Discovery Call: A quick and convenient phone consultation to discuss your concerns, goals, and how we can best serve you.
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Standalone Consultation Appointment: A more in-depth, one-on-one appointment that includes a detailed analysis and personalized recommendations for your hair and scalp care needs.
What happens if I’m running late?
If you’re more than 10 minutes late, we may need to reschedule your service to accommodate other clients.
What products do you use?
We use clean, pH-balanced, and high-quality products designed for optimal scalp and hair health.