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our Policies
To ensure a seamless and luxurious experience for all clients, please take a moment to review our policies. These guidelines are designed to protect your time, your service quality, and the success of our business. Thank you for your understanding and cooperation.
Appointment Booking
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A non-refundable deposit is required to secure your appointment.
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Deposits are applied to the final service balance.
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Appointments are confirmed only after the deposit is received.
Want to know why? This ensures fairness and guarantees your spot on our schedule.
Cancellation & Rescheduling Policy
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Cancellations: Notify us at least 48 hours before your appointment to avoid fees.
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Less than 48 hours’ notice: A 50% service fee will be charged.
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No Shows: Clients who fail to show up for their scheduled appointment without prior notice will be charged 75% of the service amount.
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Rescheduling: Appointments rescheduled within 48 hours will require a new deposit.
Want to know why? This ensures fairness and guarantees your spot on our schedule.
Late Arrivals
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A 10-minute grace period is offered for all appointments.
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After 10 minutes, services may be adjusted to fit the remaining time.
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Arrivals beyond 15 minutes may result in appointment cancellation and a fee equivalent to 50% of the service cost.
Want to know why? This ensures fairness and guarantees your spot on our schedule.
Guest Policy
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We love creating a peaceful and intimate experience for our clients, and our salon suite is designed to provide a private and personalized environment. Due to limited space, we kindly ask that you refrain from bringing additional guests to your appointment.
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If necessary, we can accommodate one guest per client. Please inform us in advance so we can ensure your visit is as comfortable as possible.
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Thank you for helping us maintain a serene and luxurious atmosphere!
Want to know why? Our salon suite is thoughtfully designed to offer a peaceful, one-on-one experience that prioritizes your comfort and relaxation. By limiting additional guests, we maintain the intimate, serene environment that sets us apart and ensures every client receives the highest level of care.
dress code policy
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We kindly ask that you do not wear clothing you are concerned about being damaged by hair color or products.
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We recommend comfortable, casual attire to ensure your experience is stress-free.
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Please note that we are not responsible for any damage to clothing or personal items during your appointment.
Want to know why? At our salon, we work with a variety of hair care products, including hair color and treatments, to help you achieve your desired look. While we take every precaution to avoid spills or stains, accidents can occasionally happen.
Service Refunds
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Refunds are not provided for completed services.
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If you have concerns with your service, notify us within 48 hours to discuss adjustments or corrections.
Want to know why? Refunds for services are not provided because each service requires a significant investment of time, expertise, and resources tailored to your specific needs. Once a service has been rendered, the time and care invested cannot be reversed or reclaimed. Additionally, results vary depending on individual factors such as scalp and hair health, lifestyle, and adherence to recommended aftercare, which are outside of our control. Our priority is your satisfaction, and we encourage open communication during your appointment to ensure the best possible experience. If you have concerns, we are happy to discuss adjustments or offer guidance to optimize your outcomes.
Payment Terms
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Final balances must be paid on the day of service.
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Accepted payment methods: credit/debit cards, exact cash, and digital payments (e.g., Venmo, PayPal).
Want to know why? Transparent payment processes ensure a smooth and professional experience.
Health, Safety, & Service Eligibility
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Clients must disclose any scalp, skin, or health conditions before the service.
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P31 Beauty Haven reserves the right to deny service if health concerns pose risks.
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If you are feeling unwell, please reschedule to protect the health of our staff and other clients.
Want to know why? Your health and safety are our top priorities.
Service Disclaimers
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Results may vary based on individual hair and scalp conditions.
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Follow provided aftercare instructions to achieve optimal results.
Want to know why? We want you to have the best possible experience and outcomes. However, every individual is unique, and results may vary based on personal factors. While we are committed to providing excellent care and customized solutions, we cannot guarantee the same results for everyone.
Privacy & Respect Policy
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Personal information shared during appointments will remain confidential.
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Our team fosters a respectful, inclusive, and professional atmosphere for all clients.
Want to know why? We value trust and professionalism in every interaction.
Adjustments &
Updates
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Policies are subject to change to ensure the best client experience. Updates will be communicated in advance via email, text, phone call or social media.
Want to know why? Updates and adjustments ensure we maintain high-quality care and adapt to your needs. They help us refine your experience, stay current with advancements, and deliver the best possible outcomes.
Thank you for choosing P31 Beauty Haven! We look forward to providing you with exceptional service!
Questions or Concerns? Contact us at 443- or via email @info@p31beautyhaven.com